In the world of DMSMS Management, each issue that arises, whether it is an incoming Product Change Notice (PDN) or Product Discontinuance Notice (PDN) from a manufacturer, an emergent DMSMS issue due to an inability to procure an item, or a prediction of future obsolescence should be monitored and tracked through some sort of case. Effective case management ensures that issues don’t get lost in the churn and provides the foundation for good metrics. This panel of Government and Industry DMSMS practitioners will discuss their organization’s case management practices and the benefits they get from them. Webinar attendees will hear some of the best practices being applied by top notch DMSMS practitioners and learn techniques to aid them in their day-to-day DMSMS management efforts.